Purchasing and payment
Do I need to set up an account in order to make a purchase?
A Contemporary Editions account is required to make a purchase on our website. Creating an account will allow you to track your orders and save addresses to make future checkouts faster and easier. You can create an account by going to the ‘Login’ page in the site header and clicking ‘Create an Account’.
How do I make a purchase?
Unless marked as ‘Sold Out’, all items are available to purchase directly through our website. To make a purchase, click on the item you would like to purchase to visit its detail page and click ‘Add to Cart’. You can access your Cart by clicking the Cart page link, located in the site header. You can proceed to checkout from the Cart page by clicking the ‘Checkout’ button. Enter your preferred shipping address and follow the prompts to enter your payment details (credit card or PayPal). If you are not already signed in to Contemporary Editions upon purchase, you will be prompted to do so or to create a Contemporary Editions account if you are not already registered.
Are prices listed in Australian dollars?
All prices on our website are in Australian dollars (AUD) and are GST inclusive. Prices are subject to change.
What payment methods are accepted?
We accept payment via Visa, Mastercard, PayPal and Contemporary Editions gift cards. Please contact us directly if you would like to make payment via direct debit.
Is your payment system secure?
All payments are processed by eWAY, a secure online payment gateway that encrypts your credit card details in a secure host environment. We don’t collect or store your credit card details at any time. All online credit card transactions performed on this site using the eWAY gateway are secured payments, performed under 128 Bit SSL Certificate. For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
Can I view the artwork in person prior to purchase?
Contemporary Editions is an online business only and we do not operate a physical gallery. We are unable to accommodate in person viewings prior to purchase, however we do provide accurate, high-resolution images of our artworks for online display. Please use the zoom feature for a more detailed look at an edition.
What is your return policy?
Please choose carefully as we do not operate a refund or exchange policy for ‘change of mind’ returns.
In the unlikely event that you receive the incorrect print or that your print arrives damaged, please email us at email@example.com to arrange a refund or replacement (subject to availability). Enquiries regarding returns must be made within 2 days from the date your print was delivered.
Please ensure that you keep all original packaging. The return of incorrect, damaged or faulty items (including all original packaging materials and the certificate of authenticity) will be arranged at the expense of Contemporary Editions.
Refunds will be issued after the goods have been returned to us. Refunds will only be applied to the credit card or account used for the original transaction.
Please note that returns cannot be accepted for works that have been damaged after delivery due to misuse or failure to take due and reasonable care. It is important to ensure that any handling does not cause damage to your work–avoid touching the print directly as oils and dirt from your hands can damage the artwork and rough treatment can scratch and harm the pigment.